1. Introduction
PureFlex Kenya (“we”, “our”, “us”) is committed to protecting your personal data and respecting your privacy in accordance with the Kenya Data Protection Act, 2019.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services.
2. Information We Collect
We may collect and process the following personal data:
- Full name
- Phone number
- Email address
- Location/address
- Payment information (where applicable)
- Any other information you voluntarily provide via forms or inquiries
3. How We Collect Data
Your data may be collected through:
- Contact forms on our website
- Order or inquiry submissions
- Cookies and analytics tools
- Direct communication (calls, WhatsApp, email)
4. Purpose of Data Collection
We collect and process your data for the following purposes:
- To provide and deliver our products and services
- To respond to inquiries and customer support requests
- To process transactions
- To improve our website and user experience
- To send updates, offers, or marketing communications (with your consent)
5. Legal Basis for Processing
We process your personal data based on:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
6. Data Sharing and Disclosure
We do not sell your personal data.
However, we may share your data with:
- Service providers such as delivery partners, payment processors and our field technicians
- Legal or regulatory authorities where required by law
7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Object to processing of your data
- Withdraw consent at any time
To exercise these rights, contact us on support@pureflex.co.ke.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.
10. Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
13. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact:
PureFlex Water Solutions
Email: support@pureflex.co.ke
14. Consent
By using our website, you consent to the collection and use of your personal data as outlined in this Privacy Policy.